Once you have successfully run the Adobe CC Cleaner Tool, install your Creative Cloud or Creative Suite application. For instructions, see one of the following documents: Download and install Creative Cloud apps (Creative Cloud) Creative Suite 6 installation instructions (CS6) Install Adobe Creative Suite 5 or 5.5 (CS5.5 and CS5) Creative Suite Help (CS4 and earlier)īack up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed. Review the log file entries. If any of the entries indicate failure, contact us. Windows 8, 7, or Vista: C:\Users\ Windows XP: C:\Documents and Settings\ 11 To verify that the CC Cleaner Tool completed successfully, in a text editor such as WordPad, open Adobe Creative Cloud Cleaner Tool.log. The location of this file depends on your version of Windows: When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” press Enter and restart your computer. After accepting the End-User License Agreement, press 12 to select the host files option. Confirm that you want to fix the host files: Press Y and then press Enter. (Optional) If you're unable to connect to Adobe's servers, repeat these steps to fix your host files. Confirm that you want to remove the product: Press Y and then press Enter. Select the application you want to remove: Press the number that corresponds to the app name and then press Enter. Review the Adobe End-User License Agreement: Press Y to accept or N to decline (if you decline, the script stops). Press Enter. Tip: If Run as Administrator is not available when you right-click, doubleclick AdobeCreativeCloudCleanerTool.exe to run the EXE file.įollow the onscreen instructions in this order: Choose your language: Press E for English or J for Japanese, and then press Enter. If you can't locate the downloaded file, see Find your downloaded Adobe app or file. Right-click the downloaded AdobeCreativeCloudCleanerTool.exe file and choose Run as Administrator. If you see a download or save file prompt, click Save File to download it on your computer. Select the application that you want to remove, and click Remove or Uninstall.įollow the onscreen instructions to complete the uninstallation.Ĭlick the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe. Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs. Uninstall Creative Cloud or Creative Suite applications by doing one of the following: Windows 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features. Including custom plug-ins or profiles you haveīack up all files stored in Adobe product directories, If you’re having trouble installing Creative Cloud apps, Creative Suite (CS3–CS6) apps, Photoshop Elements, or Adobe Premiere Elements, the Adobe Creative Cloud (CC) Cleaner Tool can help. Likewise, if you're unable to connect to Adobe servers, the Cleaner Tool can help by removing entries in your computer's host files that are blocking access to Adobe software and servers. Getting started The Creative Cloud Cleaner Tool allows you to more precisely Start now > remove installation records for Creative Cloud or Creative Suite applications that may have become corrupted or may be causing problems with a new installation. It can be particularly helpful if you have installed prerelease software on your system, and now want to remove it. On this page Getting started Run the CC Cle… Remove all or s…Īsk the community Post questions and get answers from experts. Learn now > installation issues.įind answers quickly. Contact us if you need to. Run the Adobe CC Start now > Cleaner Tool to resolve some Creative Cloud or Learn the apps Creative Suite Get started or learn new ways to work. PRODUCTS HOW TO BUY LEARN & SUPPORT ABOUT ADOBE APPLIES TO Use the Creative Cloud Cleaner Tool to solve installation problems
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